Cancellation policy.

Each retreat listing shows the cancellation policy its host has chosen. The policy covers the deposit you pay through Omtrips.

The policy in place when you book is the one that applies to your booking, even if the host changes it later.

Days are counted to midnight at the start of the retreat’s first day, in the retreat’s local time. Your booking page shows the exact dates for your booking.

Omtrips refunds the deposit you paid through Omtrips. The rest of the price is paid directly to the host, and any refund of that part is arranged with the host under the same policy.

When a refund is due, you get back the full amount the policy gives you. We never take payment processing fees off a refund. Deposits are charged in U.S. dollars, so refunds are made in U.S. dollars too. If your card is in another currency, your bank converts it at its own rate.

To cancel, open your booking and choose Cancel booking. You’ll see exactly what you’ll get back before you confirm. Once a refund is approved, it usually reaches you within 5 to 10 business days.

You can cancel within 72 hours of booking for a full refund of your deposit, whatever the policy. This doesn’t apply if the retreat starts less than 72 hours after you booked.

After 72 hours, the host’s policy applies.

If a host cancels your booking, you get your full deposit back, whatever the policy. We refund it automatically; you don’t need to ask. If you’ve paid anything directly to the host, they must refund it in full within 14 days.

Hosts are expected to confirm every booking within 24 hours.

A host can choose to refund more than their policy requires, for example if you fall ill. Any extra comes from the host’s share of the booking. Omtrips applies each policy as written.

We strongly recommend travel insurance. It covers the things a cancellation policy can’t.

Sometimes a retreat can’t happen because of something outside anyone’s control, such as a natural disaster, a border closure or a pandemic.

If the retreat doesn’t go ahead, you get your full deposit back, the same as when a host cancels. Your host may offer new dates instead, and it’s your choice whether to take them.

If the retreat goes ahead but you can’t travel, the host’s cancellation policy applies. This is what travel insurance is for, and we strongly recommend it.

We aren’t responsible for costs you paid elsewhere, such as flights or other accommodation. For anything you paid the host directly, their terms apply. Nothing in this policy limits your rights under consumer law.

You can request a full refund of a listing fee or membership fee within 14 days of being charged, for any reason. Choose Request a refund on the payment in your dashboard, or email namaste@omtrips.com.

If we decline a listing at review, you’re never charged for it: the payment hold is released. And if you buy a membership and your first listing is declined, we refund your membership in full, whenever that happens.

A refunded listing comes off the site. A refunded membership ends, and the listings posted under it come off too, unless you pay for them individually.

Nothing on Omtrips renews automatically, so there’s never a future charge to cancel.